Returns & Exchanges
At RGB by Hifsa Farooq, we want you to be completely satisfied with your fashion purchases. If your item isn't the perfect fit, we offer a seamless 14-day return and exchange policy for all unworn garments with original tags attached.
Initiate Your Request
Contact our customer care team via email or WhatsApp within 14 days of delivery, providing your order number and the reason for the return or exchange.
Quality Verification
Ensure the item is in its original condition, unwashed, and with all RGB signature labels intact to qualify for a successful processing.
Package and Ship
Securely pack the items in their original packaging and ship them back to our distribution center using a traceable courier service of your choice.
Refund or Exchange Processing
Once our quality control team inspects the returned piece, we will process your exchange or issue a store credit/refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing