Frequently Asked Questions
Everything you need to know about shopping with RGB by Hifsa Farooq.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping times vary by destination but generally range from 7-12 business days.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email or SMS containing a unique tracking number and a link to the courier's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 7-day exchange policy for items that are unused, unwashed, and have all original tags attached. Please note that customized or sale items are not eligible for return or exchange unless they arrive damaged.
Do you offer international shipping?
Yes, RGB by Hifsa Farooq ships worldwide. Shipping costs and customs duties are calculated at checkout based on the destination country and the weight of the parcel.
What payment methods do you accept?
We accept Cash on Delivery (COD) for orders within Pakistan, as well as all major credit/debit cards (Visa, Mastercard) and bank transfers for both local and international customers.
How do I ensure I choose the right size?
Each product page features a detailed size chart. We recommend measuring a similar garment that fits you well and comparing those measurements to our guide to ensure the perfect fit.